Patent · US Active

Call flow management

US11153437B2 · kind B2 · utility

0Cited by

7References

18Claims

0Family size

Assignee

Ford Global Technologies, LLC · US

Inventors

Mark Downing · Schaumburg, US
Vivekanantha Thangavadivel · Windsor, CA
Shane Mock · Livonia, US
Sasikumar Viswanathan · Farmington, US
Krishna Chaitanya · Bengaluru, IN
Eric Hensel · Canton, US
Ramesh Chalapaka · Windsor, CA

Key dates

Filing date	May 29, 2019
Grant date	Oct 19, 2021
Priority date	—
Expiry date	Sep 11, 2039

Classification

Technology area (CPC H)Electricity
CPC primaryH04M2203/6081
WIPO fieldTelecommunications
WIPO sectorElectrical engineering

Abstract

In a voice response unit (VRU) that is one of a plurality of VRU's, a call flow can be selected for an inbound voice call based on an identifier for the inbound voice call. A parameter can then be written to at least one directory server, the parameter specified to replace a default parameter for the selected call flow. The selected call flow can be invoked according to the parameter.

Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.