Self-service product return using computer vision and artificial intelligence

US11157917B2 · kind B2 · utility

Assignee

• SHOPPERTRAK RCT LLC · US

Inventors

• Amit R. Patil · Naperville, US
• Michael Paolella · Lake Zurich, US
• Michelangelo Palella · Bartlett, US
• Steve E. Trivelpiece · Santa Margarita, US
• Channing Miller · Fort Lauderdale, US
• Zafar Mohammad Haq · Arlington Heights, US
• Kelly Surles · Chicago, US
• Manan Kothari · Chicago, US
• Kevin Weithers · Chicago, US

Key dates

• Filing date: Jan 9, 2020
• Grant date: Oct 26, 2021
• Expiry date: Jan 9, 2040

Classification

• Technology area (CPC G): Physics
• CPC primary: G06T2207/30108
• WIPO field: IT methods for management
• WIPO sector: Electrical engineering

Abstract

Systems and methods for returning an item. The methods comprise: performing operations by a self-return station to capture an image of a first item that an individual is trying to return to an entity; performing machine learning operations by the self-return station using the image to determine whether the first item is damaged and to determine a degree of item damage; allowing, by the self-return station, a return of the first item to the entity when the first item is not damaged or when the degree of item damage does not exceed a threshold value; and preventing, by the self-return station, the return of the first item to the entity when the first item is damaged and the degree of item damage exceeds the threshold value.