Automated calling system

US11158321B2 · kind B2 · utility

Assignee

• Google LLC · US

Inventors

• Asaf Aharoni · Ramat HaSharon, IL
• Arun Narayanan · Rochester Hills, US
• Nir Shabat · Givatayim, IL
• Parisa Haghani · Jersey City, US
• Galen Tsai Chuang · New York, US
• Yaniv Leviathan · Savyon, IL
• Neeraj Gaur · Jersey City, US
• Pedro J. Moreno Mengibar · Jersey City, US
• Rohit Prakash Prabhavalkar · Santa Clara, US
• Zhongdi Qu · New York, US
• Austin Severn Waters · Brooklyn, US
• Tomer Amiaz · Tel Aviv-Yafo, IL
• Michiel A. U. Bacchiani · Summit, US

Key dates

• Filing date: Sep 24, 2019
• Grant date: Oct 26, 2021
• Expiry date: Apr 8, 2040

Classification

• Technology area (CPC G): Physics
• CPC primary: G10L15/1822
• WIPO field: Telecommunications
• WIPO sector: Electrical engineering

Abstract

Methods, systems, and apparatus, including computer programs encoded on a computer storage medium, for an automated calling system are disclosed. In one aspect, a method includes the actions of receiving audio data of an utterance spoken by a user who is having a telephone conversation with a bot. The actions further include determining a context of the telephone conversation. The actions further include determining a user intent of a first previous portion of the telephone conversation spoken by the user and a bot intent of a second previous portion of the telephone conversation outputted by a speech synthesizer of the bot. The actions further include, based on the audio data of the utterance, the context of the telephone conversation, the user intent, and the bot intent, generating synthesized speech of a reply by the bot to the utterance. The actions further include, providing, for output, the synthesized speech.