Method and apparatus for error ticket management
US11163667B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Mar 30, 2020 |
| Grant date | Nov 2, 2021 |
| Priority date | — |
| Expiry date | Mar 30, 2040 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06F16/182
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
A method is provided comprising: storing one or more tickets in a ticket database, each of the tickets being associated with a corresponding test system, and each of the tickets being associated with an error that is generated as a result of executing one of a plurality of tests on the ticket's corresponding test system; executing a reclamation agent that is configured to: retrieve a plurality of tickets from a ticket database, detect if each of the tickets satisfies a predetermined condition, and return the ticket's corresponding test system to a pool of available test systems when the predetermined condition is satisfied by the ticket.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.