Systems and methods for predictive personalization and intelligent routing

US11165909B2 · kind B2 · utility

Assignee

• UnitedHealth Group Incorporated · US

Inventors

• Destiny Babjack · Bethel Park, US
• Peter D. Howell · Windom, US
• Eric Bargman · St. Louis Park, US
• Tina Groat · Frisco, US
• Kevin Tan · West Lafayette, US
• Tom Kelly · Shorewood, US
• Sandra Long · Windom, US
• Sean McNattin · Dayton, US
• Mayank Kumar · Chennai, IN
• Lawrence Kevin Sundberg · Big Lake, US

Key dates

• Filing date: Feb 21, 2020
• Grant date: Nov 2, 2021
• Expiry date: Feb 21, 2040

Classification

• Technology area (CPC H): Electricity
• CPC primary: H04M2242/22
• WIPO field: Medical technology
• WIPO sector: Instruments

Abstract

Systems and methods for intelligently routing a member of an organization to a single point-of-contact within an optimized, secure network to address all the member's healthcare needs are described. The disclosed intelligent routing configurations transform and process, in real-time, vast amounts of member data to generate aggregated diagnoses and a member score specific to each member's household. The scores, among other things, are used to determine an identification of special needs and an appropriate advocate within the organization to route the member, and its account file containing real-time member and household level data.