Analytical model training method for customer experience estimation
US11176502B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | May 1, 2019 |
| Grant date | Nov 16, 2021 |
| Priority date | — |
| Expiry date | Sep 18, 2039 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06Q50/01
- WIPO fieldIT methods for management
- WIPO sectorElectrical engineering
Abstract
An analytical model training method includes generating a modified set of machine repair records by associating a machine with at least one of i) one or more defects associated with the machine, ii) a repair of the one or more defects, and iii) one or more repair characteristics. An analytical model training system generates a training model based from the modified set of repair records and a set of survey records indicative of reported experience values. The system isolates at least one time-based machine operation parameter associated with machine operation from a set of machine operation records. A modified set of machine operation records is generated that includes a plurality of values associated with the at least one time-based machine operation parameter. An analytical model is configured to output an estimate of customer experience based at least partly on a second set of machine repair records.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.