Methods and systems for improving chatbot intent training by correlating user feedback provided subsequent to a failed response to an initial user intent
US11184298B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Aug 28, 2019 |
| Grant date | Nov 23, 2021 |
| Priority date | — |
| Expiry date | Sep 7, 2039 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG10L2015/223
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
Embodiments for managing chatbots are provided. Chatbot interaction information is received. At least one chatbot interaction within the received chatbot interaction information is identified. The at least one identified chatbot interaction includes an initial utterance provided by a user, an unsuccessful response generated responsive to the initial utterance, a subsequent utterance provided by the user, and a successful response generated responsive to the subsequent utterance. The successful response is associated with a chatbot intent. A confidence score for associating the initial utterance with utilization of the chatbot intent by a chatbot is calculated.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.