Optimizing personality traits of virtual agents
US11188809B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Jun 27, 2017 |
| Grant date | Nov 30, 2021 |
| Priority date | — |
| Expiry date | Mar 5, 2040 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06Q30/0601
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
A method, computer system, and a computer program product for optimizing a plurality of personality traits of a virtual agent based on a predicted customer satisfaction value is provided. The present invention may include identifying a customer. The present invention may also include retrieving a plurality of data associated with the customer. The present invention may then include analyzing the received plurality of data using a customer satisfaction prediction model. The present invention may further include generating a plurality of analyzed data from the customer satisfaction prediction model based on the analyzed plurality of data. The present invention may also include generating a plurality of personality traits for a virtual agent from the generated plurality of analyzed data.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.