Method, system and apparatus for centralized augmentation of autonomous message handling
US11196685B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Mar 30, 2017 |
| Grant date | Dec 7, 2021 |
| Priority date | — |
| Expiry date | Aug 10, 2037 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04L51/046
- WIPO fieldDigital communication
- WIPO sectorElectrical engineering
Abstract
A computing device executing a chatbot application stores primary classification data in a memory; the primary classification data includes records each containing a primary class attribute and corresponding primary response data. The device obtains and stores, from a central repository, a copy of secondary classification data including records each containing a secondary class attribute and corresponding secondary response data. The device receives a message from a client device, and determines whether the message matches any of the primary class attributes. When the message does not match any of the primary class attributes, the device determines whether the message matches any of the secondary class attributes. Based on a match between the message and one of the secondary class attributes, the device selects secondary response data corresponding to the one of the secondary class attributes; and transmits a response to the client device, including the selected secondary response data.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.