Mail room intent analyzer
US11200267B2 · kind B2 · utility
2Cited by
0References
20Claims
0Family size
Assignee
Inventors
Key dates
| Filing date | Jun 26, 2019 |
| Grant date | Dec 14, 2021 |
| Priority date | — |
| Expiry date | May 29, 2040 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04L51/42
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
A system for automated classifying of electronic messages is disclosed. The system may receive an electronic message comprising a text including a message body and a metadata. The system may determine a case status based on the metadata and extract a set of events form the message body in response to the case status. The system may determine a case type based on the set of events and a set of case types. The system may generate a new case event in a case management system based on the case type.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.