Methods and systems for transferring call context
US11218875B1 · kind B1 · utility
2Cited by
8References
8Claims
0Family size
Assignee
Inventors
Key dates
| Filing date | May 8, 2020 |
| Grant date | Jan 4, 2022 |
| Priority date | — |
| Expiry date | May 8, 2040 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04W80/12
- WIPO fieldDigital communication
- WIPO sectorElectrical engineering
Abstract
Methods and systems described in this disclosure receive a call from a device associated with a caller and request an indication of a context of the call. The system can send a request for authentication credentials in a push notification to the device. The push notification can be linked to an authentication tab or page in an application. After authentication of the caller, the system can direct the application to cause a tab or page associated with the subject matter of the call to be displayed on the qualified device.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.