Device and system with integrated customer service components
US11222505B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | May 6, 2019 |
| Grant date | Jan 11, 2022 |
| Priority date | — |
| Expiry date | Mar 26, 2040 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG10L2015/088
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
The present disclosure relates generally to a server that manages a plurality of gaming machines. As a non-limiting example, the server may include instructions that receive a message indicating that a user has requested assistance in connection with a gaming machine, instructions that analyze the message to determine a type of assistance required to satisfy the user request, instructions that determine a destination address for a service communication device, where the service communication device is selected based on the type of assistance required to satisfy the user request, and instructions that cause a service request message to be transmitted to the destination address.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.