Detecting false accepts in a shopping domain for handling a spoken dialog
US11222630B1 · kind B1 · utility
Assignee
Inventors
Key dates
| Filing date | Sep 19, 2019 |
| Grant date | Jan 11, 2022 |
| Priority date | — |
| Expiry date | Mar 11, 2040 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG10L2015/228
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
A new model is introduced into a particular domain that receives a routing of a dialog from a speech processing component. The speech processing component is engaged in the dialog with a user and the speech processing component routes the dialog to the particular network-based domain according to a determination by the speech processing component that the user has an intent to perform a task handled by the domain. The model detects, at the domain, whether the user has the proper intent associated with the domain by using the user utterance in its entirety to yield a detection result. When the user does not have the proper intent based on the detection result, the domain drops the user utterance.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.