Generating a chatbot from an FAQ
US11226997B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Dec 5, 2017 |
| Grant date | Jan 18, 2022 |
| Priority date | — |
| Expiry date | Nov 18, 2040 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04L51/02
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
A chatbot answer database can be generated from a question and answer document. A question/answer processor can receive a document that includes questions and answers. A set of entities can be determined from the answers in the document. A set of triplets can be constructed from the answers, and stored in a chatbot database. For each answer, the question/answer processor can determine text for slots of the triplet based on the entities extracted from the answer. The triplet can be stored as a tree structure in a database of tree structures associated with the document. A chatbot can receive questions, and provide answers based on the database of tree structures associated with the document.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.