Artificial intelligence voice response system having variable modes for interaction with user
US11227583B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Nov 5, 2019 |
| Grant date | Jan 18, 2022 |
| Priority date | — |
| Expiry date | Jun 3, 2040 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG10L2015/227
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
The present disclosure includes customizing responses by an Artificial Intelligence (AI) system using a response mode for interaction with a user. A question or command is received at an AI system from an associated AI device which receives the question or command from an initiating user of a plurality of users in a vicinity of the AI device. A preference of an interaction mode for the initiating user is determined, and the preferred interaction mode is determined using a knowledge corpus. An answer to the question or command using the AI system is generated. Using the AI device, a communication to the initiating user which includes the answer is initiated, via a communication mode based on the interaction mode preference of the initiating user.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.