Patent · US Active

System and method for determining the compliance of agent scripts

US11227584B2 · kind B2 · utility

1Cited by

4References

18Claims

0Family size

Assignee

VERINT SYSTEMS INC. · IL

Inventors

Jeffery Michael Iannone · Alpharetta, US
Ron Wein · Ramat HaSharon, IL
Omer Ziv · Ramat Gan, IL

Key dates

Filing date	Feb 3, 2020
Grant date	Jan 18, 2022
Priority date	—
Expiry date	Feb 3, 2040

Classification

Technology area (CPC G)Physics
CPC primaryG10L2015/088
WIPO fieldComputer technology
WIPO sectorElectrical engineering

Abstract

Systems and methods of script identification in audio data obtained from audio data. The audio data is segmented into a plurality of utterances. A script model representative of a script text is obtained. The plurality of utterances are decoded with the script model. A determination is made if the script text occurred in the audio data.

Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.