Alerting, diagnosing, and transmitting computer issues to a technical resource in response to a dedicated physical button or trigger
US11231944B2 · kind B2 · utility
Inventors
Key dates
| Filing date | Oct 28, 2019 |
| Grant date | Jan 25, 2022 |
| Priority date | — |
| Expiry date | Oct 28, 2039 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH01H13/14
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
Systems, methods, and software for providing a dedicated physical user input device to trigger collection and curation of real-time data and submission to a technical resource. Computer usage data and system diagnostic data from a computing device is monitored and collected during use by an end user. Upon detecting the press of a dedicated physical button connected to the computing device, additional information regarding the issue is collected from the end user while additional system diagnostic data about the computing device at a time of occurrence of the issue is collected. The collected information and data is then curated by the computing device in regard to the issue and transmitted to a remote server for access by a technical resource.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.