Secure system data collection using call home feature
US11237936B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Aug 12, 2018 |
| Grant date | Feb 1, 2022 |
| Priority date | — |
| Expiry date | Nov 12, 2038 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06F11/0709
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
A method to securely collect diagnostic information from an IT product is disclosed. In one embodiment, such a method includes contacting, by an IT product, an external service provider. Upon contacting the external service provider, the IT product checks a database of the external service provider to determine if diagnostic information associated with the IT product needs to be collected. If diagnostic information needs to be collected, an authorization request is sent to an administrator of the IT product. If the authorization request is approved, the IT product collects the diagnostic information and transmits the diagnostic information to the external service provider. A corresponding system and computer program product are also disclosed.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.