Systems and methods for providing inquiry responses using linguistics and machine learning
US11238075B1 · kind B1 · utility
3Cited by
7References
16Claims
0Family size
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Key dates
| Filing date | Nov 20, 2018 |
| Grant date | Feb 1, 2022 |
| Priority date | — |
| Expiry date | Feb 16, 2039 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06N3/08
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
A system is disclosed for automatically providing solutions to user questions containing text and data. The system includes a linguistic module to extract keywords from the question text, lookup solutions from a knowledge base that match the keywords, with a score based on the keyword frequency and match, and use a machine learning model trained on previous question data to predict solutions from the question data, with score based on the model's probability, and a combination module for combining the solutions ordered by their respective normalized scores.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.