Document enrichment with conversation texts, for enhanced information retrieval
US11238076B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Apr 19, 2020 |
| Grant date | Feb 1, 2022 |
| Priority date | — |
| Expiry date | Sep 22, 2040 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04L67/02
- WIPO fieldDigital communication
- WIPO sectorElectrical engineering
Abstract
A method including: Obtaining multiple conversation texts, one text per conversation, wherein each of the multiple conversation texts comprises: multiple messages authored by multiple parties, and a reference to an electronic document that provides resolution of a problem that is common to all the conversations. Calculating an importance score for each of the multiple messages of all the conversation texts. Clustering the multiple messages of all the conversation texts into multiple bins. Calculating an aggregated importance score for each of the multiple bins, based on the importance scores of the messages contained in the respective bin. Enriching (a) the electronic document, or (b) a record of the electronic document in an index of electronic documents, with at least some of the multiple bins and their aggregated importance scores, wherein the at least some of the multiple bins are added as fields to the electronic document or to the record.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.