System and method for predicting and reducing subscriber churn
US11240125B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Oct 10, 2019 |
| Grant date | Feb 1, 2022 |
| Priority date | — |
| Expiry date | Oct 10, 2039 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04L67/535
- WIPO fieldDigital communication
- WIPO sectorElectrical engineering
Abstract
A system and method for creating a model for predicting and reducing subscriber churn in a computer network. The method including: for a predetermined time period: retrieving traffic flow data per subscriber for a plurality of subscribers in the computer network; determining at least one metric per subscriber from the traffic flow data; determining at least one systemic feature associated with the plurality of subscribers; and storing the at least one amalgamated metric and feature; on reaching the predetermined time period create the model by: analyzing at least one metric and at least one feature for the predetermined time period; predicting, per subscriber, whether the subscriber is going to churn within a churn period in the future based on the analysis; validating the prediction by determining whether the subscriber actually churned during the churn period; and creating the model based on the validated predictions.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.