Incident detection and management
US11243830B2 · kind B2 · utility
Assignees
Inventors
Key dates
| Filing date | Nov 25, 2020 |
| Grant date | Feb 8, 2022 |
| Priority date | — |
| Expiry date | Nov 25, 2040 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06Q10/20
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
Systems and methods for detecting and managing incidents are disclosed. In one embodiment, a method for detecting an incident includes receiving issue data created for an issue tracking system; analyzing the received issue data over a predetermined interval; determining whether a potential incident has occurred based on the analysis; upon determining that a potential incident has occurred, creating an incident management assistant program; identifying one or more relevant users to communicate an alert to; and communicating the alert to the identified relevant users, the alert including a pointer to the incident management program.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.