Network computer system to generate voice response communications
US11244685B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Sep 4, 2019 |
| Grant date | Feb 8, 2022 |
| Priority date | — |
| Expiry date | Jul 20, 2040 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG10L2015/223
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
A network computer system for managing a network service (e.g., a transport service) can include a voice-assistant subsystem for generating dialogues and performing actions for service providers of the network service. The network computer system can receive, from a user device, a request for the network service. In response, the network computer system can identify a service provider and transmit an invitation to the provider device of the service provider. In response to the identification of the service provider for the request, the voice-assistant subsystem can trigger an audio voice prompt to be presented on the provider device and a listening period during which the provider device monitors for an audio input from the service provider. Based on the audio input captured by the provider device, the network computer system can determine an intent corresponding to whether the service provider accepts or declines the invitation.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.