Observation platform using structured communications for generating, reporting and creating a shared employee performance library
US11257021B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Feb 10, 2020 |
| Grant date | Feb 22, 2022 |
| Priority date | — |
| Expiry date | Apr 26, 2040 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06Q10/101
- WIPO fieldDigital communication
- WIPO sectorElectrical engineering
Abstract
An observation platform determines relative responsiveness of enterprise employees to requests by external systems. A computer system of the observation platform monitors responses and actions of users to requests from external systems from a plurality of communication devices routed through a radio access point associated with the computer system. Each of the communication devices is associated with a user who is an employee in an enterprise. Information is extracted from the communications including users' identities. Performance of a plurality of the users is measured based on aspects of the extracted information related to the relative responsiveness to requests from the external systems. The requests are posed by the external systems and responded to via the communications devices. A numerical ranking of the measured performance by each of the plurality of measured users, with respect to others of the plurality of measured users, at responding to the requests is assigned.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.