System and method for computation of user experience score for virtual apps and desktop users
US11265389B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Sep 3, 2019 |
| Grant date | Mar 1, 2022 |
| Priority date | — |
| Expiry date | Mar 26, 2040 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04L43/0852
- WIPO fieldDigital communication
- WIPO sectorElectrical engineering
Abstract
Described embodiments provide systems and methods for measuring user experience with virtual or hosted desktops or applications, with scores calculated based on weights determined during a supervisory learning process. The scores are multivariate across a number of factors that affect user experience, enabling administrators to easily and efficiently identify trends and degradations or improvements to a system. This allows the administrator to take mitigating actions, fully implement temporary adjustments, or perform other such functions to improve the working of the system based on the real-time measurement and analysis of user experience.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.