Automated incident handling for software components
US11269709B2 · kind B2 · utility
Assignee
Inventor
Key dates
| Filing date | Oct 5, 2018 |
| Grant date | Mar 8, 2022 |
| Priority date | — |
| Expiry date | Jan 4, 2039 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06F16/24558
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
Embodiments relate to an incident handling system for individual components of an overall software system. In particular, an engine receives error data information from a source of error information in a software component. That error information source may comprise a log entry, a formal error message, an exception, or a system crash. In response, the engine queries an underlying metadata description of the software system to receive a query result with additional metadata (e.g., unique artifact identifier, name) relevant to the error. Analysis of the error data and error metadata allows the engine to create an incident that is dispatched to an existing error tracking system, for support ticket creation and handling by the appropriate party. Adapter(s) allow the incident handling system to convert error data into generic form for search/analysis, and then to convert the incident information back into the specific format expected by the existing error tracking system.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.