Aided call transfer system
US11272054B1 · kind B1 · utility
Assignee
Inventors
Key dates
| Filing date | Feb 7, 2019 |
| Grant date | Mar 8, 2022 |
| Priority date | — |
| Expiry date | Feb 7, 2039 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04M2201/42
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
Methods, systems, and apparatus, including computer programs encoded on computer storage media, for determining a transfer option for transferring a call. One of the methods includes: dynamically capturing, by the at least one processor, during a call between a first individual and a second individual, one or more keywords from a verbal conversation between the first individual and the second individual during the call; automatically determining, by the at least one processor, a transfer option for transferring the call based on the captured one or more keywords; and transferring, by the at least one processor, the call to a transfer unit specified by the determined transfer option.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.