Techniques for providing predictive interface elements
US11294784B1 · kind B1 · utility
Assignee
Inventors
Key dates
| Filing date | Sep 26, 2019 |
| Grant date | Apr 5, 2022 |
| Priority date | — |
| Expiry date | Feb 9, 2040 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06Q20/34
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
Systems and methods are described herein for providing predictive user interface elements. A computing system may train a machine-learning model to identify issues that are likely being experienced by users contacting a customer service system based at least in part on historical user account data of a plurality of user accounts. When a request for assistance is received, user account data corresponding to the request may be obtained and provided to the model to identify issues likely experienced by a user. A number of graphical user interface (GUI) elements (e.g., “match cards”), each corresponding to one of the identified issues, may be generated, ranked, and presented in accordance with the ranking. Each GUI element may be selectable. Upon selection additional data likely to be pertinent to the selected issue may be presented alleviating a need to search for this data as would be the case in conventional systems.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.