Conversational system management
US11295213B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Jan 8, 2019 |
| Grant date | Apr 5, 2022 |
| Priority date | — |
| Expiry date | Mar 1, 2039 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG10L2015/225
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
Embodiments of the present invention relate to computer-implemented methods, systems, and computer program products for managing a conversational system. In one embodiment, a computer-implemented method comprises: obtaining, by a device operatively coupled to one or more processors, a first message sequence comprising messages involved in a conversation between a user and a conversation server; obtaining, by the device, a conversation graph indicating an association relationship between messages involved in a conversation; and in response to determining that the first message sequence is not matched in the conversation graph, updating, by the device, the conversation graph with a second message sequence, the second message sequence being generated based on a knowledge library including expert knowledge that is associated with a topic of the conversation.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.