Distributed messaging aggregation and response
US11297023B2 · kind B2 · utility
Assignee
Inventor
Key dates
| Filing date | May 14, 2019 |
| Grant date | Apr 5, 2022 |
| Priority date | — |
| Expiry date | Nov 11, 2040 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04L2463/062
- WIPO fieldDigital communication
- WIPO sectorElectrical engineering
Abstract
A method of providing a distributed messaging system to aggregate particular types of messages regarding a client from customers of said client and for generating response and informational messages to the customers is provided. The method is performed in a distributed system comprising one or more processors executing computer instructions and one or more non-transitory computer readable media with computer executable instructions stored thereon executed by the one or more processors to provide the method. The method comprises the steps of: receiving and securely storing client account credentials of the client for a group of client determined user accounts comprising predetermined ones of social media and email accounts of the client; utilizing the client account credentials to access the user accounts; capturing all customer messages received at the user accounts; filtering all the captured messages for predetermined keywords; aggregating the filtered customer messages in a database; and determining severity, trust and validity of the filtered customer messages.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.