Dynamic multi-channel publisher
US11307739B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Mar 24, 2020 |
| Grant date | Apr 19, 2022 |
| Priority date | — |
| Expiry date | May 9, 2040 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04M1/72436
- WIPO fieldDigital communication
- WIPO sectorElectrical engineering
Abstract
Disclosed herein are method, system and device embodiments for responding to a customer via a dynamic multi-channel publisher. An embodiment operates by providing a window in a graphical user interface (GUI) that provides access to a list of channels related to a customer, receiving a selection of a first channel from the list of channels in response to a request from the customer using a second channel from the list of channels, and updating the window with one or more message types and one or more action types corresponding to the first channel to respond to the request. The list of channels corresponds to multiple applications available to communicate with the customer, and the first channel is different from the second channel.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.