Personalized help using user behavior and information
US11307879B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Jul 8, 2019 |
| Grant date | Apr 19, 2022 |
| Priority date | — |
| Expiry date | Jul 8, 2039 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06Q40/123
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
Certain aspects of the present disclosure provide techniques for improving a user experience of an application. Embodiments include receiving user activity information related to activities of a user during use of the application. Embodiments include providing the user activity information as input to a predictive model. The predictive model may have been trained using historical activity data and historical solution data associated with a plurality of users to determine actionable solutions to issues related to use of the application. Embodiments include determining, based on output from the predictive model, an actionable solution to an issue related to use of the application by the user. Embodiments include providing the actionable solution to the user via a user interface associated with the application. The actionable solution may be provided without being initiated by the user.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.