Automated order troubleshooting

US11308545B2 · kind B2 · utility

Assignee

• ACCENTURE GLOBAL SOLUTIONS LIMITED · IE

Inventors

• Chung-Sheng Li · Scarsdale, US
• Emmanuel Munguia Tapia · Newark, US
• Jingyun Fan · Berkeley, US
• Danielle Moffat · Highlands Ranch, US
• Colin Connors · Campbell, US
• Kayhan Moharreri · San Jose, US

Key dates

• Filing date: Oct 12, 2018
• Grant date: Apr 19, 2022
• Expiry date: Jun 18, 2039

Classification

• Technology area (CPC G): Physics
• CPC primary: G06Q10/087
• WIPO field: IT methods for management
• WIPO sector: Electrical engineering

Abstract

Examples of automated order troubleshooting are described. In an example embodiment, sales-specific data sources associated with at least one of a process, an organization, and an industry relevant for sales operations are monitored. From the monitored sales-specific data, an operation behavioral pattern is identified, based on predefined rules. Subsequently, a behavior model capturing the operation behavioral pattern is constructed using a pre-existing behavior model library. Using the behavior model, a potential event relating to an order received to be fulfilled using the sales operation is predicted, the potential event being indicative of an issue affecting the order. Accordingly, the issue affecting the order is proactively remediated to automatically troubleshoot the order.