Dynamic workflow with knowledge graphs
US11314812B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Dec 4, 2019 |
| Grant date | Apr 26, 2022 |
| Priority date | — |
| Expiry date | Aug 20, 2040 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06N5/041
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
Disclosed embodiments provide techniques for computerized technical support. A knowledge graph for a computer application is established. An input query from a user is processed to extract entities used as action identifiers. One or more nodes within the knowledge graph are identified, along with corresponding relationship edges leading to the nodes. When multiple candidate nodes are found that contain information relevant to the input query, a custom clarification statement is created based on the one or more identified relationship edges. The user provides answers to the clarification statement to narrow down which nodes contain the most relevant information. This process may continue, eliminating nodes based on user responses, until a single node remains, corresponding to an action identifier. The action identifier includes action description information that provides technical assistance to a user.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.