Analyzing temporal classes in user feedback
US11315124B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | May 20, 2019 |
| Grant date | Apr 26, 2022 |
| Priority date | — |
| Expiry date | May 8, 2040 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06F40/30
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
A method, computer system, and a computer program product for feedback analysis is provided. The present invention may include, in response to identifying, using a natural language processing (NLP) component, a verb-related tag in a feedback data associated with a current version of a product or service, classifying the feedback data into a temporal class based on the identified verb-related tag. The present invention may also include, analyzing, using the NLP component, the classified feedback data within the temporal class. The present invention may further include, determining, based on the analyzed feedback data, a user perception associated with the current version of the product or service relative to the temporal class of the analyzed feedback data.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.