Patent · US Active

Method and system for correlating social media conversions

US11315142B2 · kind B2 · utility

0Cited by

3References

20Claims

0Family size

Assignee

SPRINKLR, INC.

Inventors

Jacob A. Perkins · Los Gatos, US
Erik Lee Huddleston · Austin, US
Ramon Renteria · Austin, US
John Joseph De Oliveira · Austin, US

Key dates

Filing date	Dec 18, 2020
Grant date	Apr 26, 2022
Priority date	—
Expiry date	Dec 18, 2040

Classification

Technology area (CPC H)Electricity
CPC primaryH04L65/403
WIPO fieldDigital communication
WIPO sectorElectrical engineering

Abstract

A conversation correlation system is configured to associate social signals with conversations and group the conversations into topic clusters. The topic clusters for different days are linked together to form conversation streams. The conversation streams may identify conversation topics within ecosystems and identify changes in conversation topics over time. Topic labels may be generated for the topic clusters that better describe conversation topics. In one example, the topic labels may be generated using a mutual information topic distribution model.

Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.