Cloud-based assistive services for use in telecommunications and on premise devices
US11316974B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Feb 14, 2020 |
| Grant date | Apr 26, 2022 |
| Priority date | — |
| Expiry date | Feb 14, 2040 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04L2012/2841
- WIPO fieldDigital communication
- WIPO sectorElectrical engineering
Abstract
Cloud-based assistive services for use in telecommunications and on premise devices are disclosed herein. An example method includes: operating in a monitoring state to actively monitor for a first predetermined action, receiving an audio stream based on communications between a first party and a second party, identifying the first predetermined action, establishing one- or two-way communications with any of the first party or the second party in response to the first predetermined action, determining a request for the intelligent personal assistant service in the one- or two-way communications, generating a result by the intelligent personal assistant service, the result being responsive to the request, providing the result to any of the first party and the second party, receiving a second predetermined action from any of the first party and the second party, and returning the intelligent personal assistant service to the monitoring state based on the second predetermined action.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.