Persisting an AI-supported conversation across multiple channels
US11329933B1 · kind B1 · utility
Assignee
Inventors
Key dates
| Filing date | Dec 28, 2020 |
| Grant date | May 10, 2022 |
| Priority date | — |
| Expiry date | Dec 28, 2040 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04L51/56
- WIPO fieldDigital communication
- WIPO sectorElectrical engineering
Abstract
A method and computing platform to imitate human conversational response as a context transitions across multiple channels (e.g., chat, messaging, email, voice, third party communication, etc.) where inputs to the system are categorized into identified speech acts and physical acts, and a conversational bot is associated to the channels. In this approach, a data model associated with a multi-turn conversation is provided. The data model comprises an observation history, wherein an observation in the observation history includes an identification of a channel in which the observation originates. As turns are added to the multi-turn conversation, a conversational context across multiple channels is persisted using the data model. Using this approach, an AI-supported conversation started in one channel can move to another conversation channel while maintaining the context of the conversation intact and coherent.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.