Patent · US Active

Configurable layered neural network engine for customer support

US11334798B2 · kind B2 · utility

1Cited by

10References

16Claims

0Family size

Assignee

Dell Products L.P. · US

Inventors

Niladri Bhattacharya · Jersey City, US
Ravishankar Kanakapura Nanjundaswamy · Kanchinakote, IN

Key dates

Filing date	Jul 31, 2018
Grant date	May 17, 2022
Priority date	—
Expiry date	Feb 11, 2041

Classification

Technology area (CPC G)Physics
CPC primaryG06Q30/016
WIPO fieldComputer technology
WIPO sectorElectrical engineering

Abstract

A system comprising a dynamically configurable neural network engine operating on a plurality of processors, an automated knowledge matrix creation system operating on a processor and coupled to the dynamically configurable neural network engine, the automated knowledge matrix creation system configured to provide an input to the neural network engine, and a machine comprehension system coupled to the dynamically configurable neural network engine and configured to associate a plurality of product development documents with a customer created knowledge base and to provide input to the neural network engine.

Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.