Patent · US Active

Cognitive analysis of public communications

US11335336B2 · kind B2 · utility

0Cited by

14References

17Claims

0Family size

Assignee

CAPITAL ONE SERVICES, LLC · US

Inventors

Lokesh Kumar · Frisco, US
Poornima Bagare Raju · Frisco, US
Rhic Chowdhury · Bengaluru, IN
Nimish Mangal · Atrauli, IN
Jacob Adair · Frisco, US
Chris Demchalk · Frisco, US
Lavika Aggarwal · Sonipat, IN
Nishant Sinha · Boise, US

Key dates

Filing date	Jun 11, 2020
Grant date	May 17, 2022
Priority date	—
Expiry date	Aug 1, 2040

Classification

Technology area (CPC H)Electricity
CPC primaryH04M2203/401
WIPO fieldComputer technology
WIPO sectorElectrical engineering

Abstract

Disclosed herein are system, method, and computer program product embodiments for categorizing customer complaints on social media using a model trained on customer voice calls or chats with agents. Additionally, users interested in monitoring regulatory compliance issues based on customer complaints can receive notifications regarding complaints that are linked to regulatory topic areas, without the need to manually scan vast numbers of social media postings.

Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.