Techniques for supervising communications from multiple communication modalities
US11336604B2 · kind B2 · utility
0Cited by
7References
17Claims
0Family size
Assignee
Inventors
Key dates
| Filing date | Dec 7, 2020 |
| Grant date | May 17, 2022 |
| Priority date | — |
| Expiry date | Dec 7, 2040 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04L51/52
- WIPO fieldDigital communication
- WIPO sectorElectrical engineering
Abstract
A computing device can receive communications sent using one or more communication modalities. The communications can be determined to be a single interaction. A communication object can be generated for the single interaction with a structure being consistent across different communication modalities. A policy can be identified that defines which communication objects to review. The communications can be reviewed along with one or more additional communications similar to the communication object.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.