Software platform to manage shoppers to fulfill orders for items received by an online concierge system
US11341554B1 · kind B1 · utility
Assignee
Inventors
Key dates
| Filing date | Mar 24, 2021 |
| Grant date | May 24, 2022 |
| Priority date | — |
| Expiry date | Mar 24, 2041 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06Q30/0635
- WIPO fieldIT methods for management
- WIPO sectorElectrical engineering
Abstract
An online concierge system receives orders from users that include items from one or more warehouses. The online concierge system identifies the orders to shoppers, who select one or more orders to fulfill. The online concierge system uses models to estimate orders likely to be received at different times and shoppers likely to be available to fulfill orders at different times. Responsive to greater than a threshold difference between estimated orders and estimated shoppers during a time interval, the online concierge system selects one or more incentives for shoppers to select orders during the time interval to entice shoppers to select orders during the time interval. An interface displayed to the shoppers by the online concierge system may present a map of warehouses and their estimated number of orders and allow shoppers to identify incentives offered for fulfilling orders at different warehouses during the time interval.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.