Network troubleshooting digital assistant system
US11343135B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Aug 5, 2020 |
| Grant date | May 24, 2022 |
| Priority date | — |
| Expiry date | Aug 5, 2040 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04L41/16
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
A system includes one or more processors and a memory. The processor(s) effectuates operations including receiving a query, wherein the query identifies one or more problems in the network. The processor(s) further effectuates operations including retrieving contextual information and problem information, associated with the one or more problems, from a knowledge base and generating a first recommendation list comprising one or more recommendations, wherein each of the one or more recommendations comprises the contextual information or the problem information and at least one course of action. The processor(s) further effectuates operations including receiving a selection of a recommendation from the first recommendation list and updating the knowledge base to include information associated with the selection of the recommendation and generating, in response to a further query, a second recommendation list comprising one or more further recommendations that include further contextual information or further problem information retrieved from the knowledge base.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.