Methods and systems for facilitating context-to-call communications between communication points in multiple communication modes
US11343290B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Feb 10, 2021 |
| Grant date | May 24, 2022 |
| Priority date | — |
| Expiry date | Feb 10, 2041 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04M2203/654
- WIPO fieldDigital communication
- WIPO sectorElectrical engineering
Abstract
Methods and systems for facilitating communication sessions between multiple communication points. The method includes receiving a communication request from a first user device associated with a first user, through a first communication point. The first communication point may be enabled with a context-to-call (C2C) feature. The method further includes determining a first communication mode selected by the first user device through the first communication point. The method includes identifying a second communication mode selected by a second user device associated with a second user. The method further includes processing the communication request based, at least in part, on a matching between the first communication mode and the second communication mode. The method further includes transmitting the communication request from the first user device to the second user device. The method includes initiating a communication session based on the processing step.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.