Systems and methods for completing transactions via lockable boxes

US11348076B1 · kind B1 · utility

Assignee

• Wells Fargo Bank, N.A. · US

Inventors

• Darren M. Goetz · Salinas, US
• Miranda C. Hill · Seattle, US
• Dennis E. Montenegro · Concord, US
• Alicia Y. Moore · San Ramon, US
• Susan Symons · San Francisco, US
• Timothy R. Ward · Mesa, US

Key dates

• Filing date: Oct 27, 2017
• Grant date: May 31, 2022
• Expiry date: Apr 17, 2038

Classification

• Technology area (CPC G): Physics
• CPC primary: G06F3/0482
• WIPO field: IT methods for management
• WIPO sector: Electrical engineering

Abstract

A method performed by a processor of a provider computing system includes allowing an account holder at the provider to initiate a transaction with the provider remotely (e.g., via smartphone, online banking, etc.), by submitting a request for a specified transaction to be picked up in a lockbox at a provider's lockbox location. The pickup and completion of the account holder's requested transaction occurs at a lockbox location that has a plurality of lockboxes. The lockbox allows the account holder to access the facility at the account holder's leisure, both in time and location. The lockbox pickup service alleviates the uncertainty, fluctuating time cost, and inconvenient operating hours by allowing the account holder to request transactions with an easy to use interface resulting in a lockbox to be accordingly prepped so that the account holder can provide the proper authentication information and access the lockbox.