Data collection for the evaluation of the quality of experience of a service over a communications network
US11349731B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Dec 27, 2018 |
| Grant date | May 31, 2022 |
| Priority date | — |
| Expiry date | Dec 27, 2038 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04L43/50
- WIPO fieldDigital communication
- WIPO sectorElectrical engineering
Abstract
A method is disclosed for collecting data for evaluating the quality of experience of a service provided to a user over a communications network. The method comprises: providing an agent on a user device; by the agent, collecting rough measurement data indicative of parameters related to an operation of the device during an instance of service fruition, providing derived measurement data from the rough data and sending them to a server; at the server, determining an ending of the instance and checking, based on the derived data, forwarding conditions indicating at least one condition to be satisfied in order for the server to send a questionnaire to the user device, comprising questions related to the instance of service fruition; after the ending of the instance, in case the conditions are satisfied, sending the questionnaire from the server to the device; and collecting by the agent a user feedback.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.