Methods and systems for providing seamless customer experience transactions

US11361384B1 · kind B1 · utility

Assignee

• State Farm Mutual Automobile Insurance Company · US

Inventors

• John Westhues · Normal, US
• Leann Dionesotes · Bloomington, US
• David Ruby · Normal, US
• John Dillard · Bloomington, US

Key dates

• Filing date: May 14, 2019
• Grant date: Jun 14, 2022
• Expiry date: Jun 3, 2039

Classification

• Technology area (CPC G): Physics
• CPC primary: G06Q30/016
• WIPO field: IT methods for management
• WIPO sector: Electrical engineering

Abstract

Systems and methods are disclosed with respect to providing seamless customer experience transactions, in particular, linking disparate systems to facilitate a lower friction customer experience. An exemplary embodiment includes receiving recorded data from one or more connected devices at a geographic location; analyzing the recorded data, wherein analyzing the recorded data includes determining that an collision has occurred involving one or more vehicles; generating a transaction including the data indicative of the collision based upon the analysis; and transmitting the transaction to at least one other participant in the distributed ledger network.