Method and system for prioritizing communications responses
US11362977B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Nov 1, 2018 |
| Grant date | Jun 14, 2022 |
| Priority date | — |
| Expiry date | Nov 1, 2038 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04L51/226
- WIPO fieldDigital communication
- WIPO sectorElectrical engineering
Abstract
Methods, information handling systems and computer readable media are disclosed for prioritizing communications. In one embodiment, a method includes receiving, at a communications prioritization engine including a processor, communication data reflecting a communication. The communication data comprises source information representing a source of the communication. This method embodiment further includes identifying subject characteristic information within the communication data, and determining a subject characteristic score component using the subject characteristic information. The embodiment further includes determining a source score component using the source information and determining a response priority score using the subject characteristic score component and the source score component. The embodiment further includes determining, based on the response priority score, whether the communication data should be forwarded to a response function of the provider, and forwarding the communication data to the response function in response to a determination that the communication data should be forwarded.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.