Patent · US Active

Integrated entity view across distributed systems

US11366804B2 · kind B2 · utility

2Cited by

3References

20Claims

0Family size

Assignee

Salesforce.com, Inc. · US

Inventors

Leo Duy Tran · San Francisco, US
David Angulo · Boulder, US
David James Woodward · Bozeman, US
Abhinav Chadda · Emeryville, CA
David C. Hacker · Jacksonville, US
Steven Ness · Victoria, CA
Matt Lagrotte · Deerfield Beach, US
Jason Moody · Burlington, US
Daniel Marchant · Bishop, US
Matthew James Mondok · Palm Harbor, US
Federico Recio · Bethlehem, US
Mehmet Orun · San Francisco, US
Steven Kostrzewski · Novato, US
Christopher Bill · Indianapolis, US
Kaustubh Barde · Union City, US
Lydia Lodovisi · Indianapolis, US
Sarah Flamion · Newburgh, US
Jamin Hall · Suwanee, US
Charles Fineman · Berkeley, US

Key dates

Filing date	Jan 31, 2019
Grant date	Jun 21, 2022
Priority date	—
Expiry date	Aug 6, 2039

Classification

Technology area (CPC G)Physics
CPC primaryG06F16/9035
WIPO fieldComputer technology
WIPO sectorElectrical engineering

Abstract

Methods, systems, and computer program products for a customer relationship management (CRM) system are provided herein. Embodiments presented herein provide for exchange of data between disparate, distributed systems; subscribe to and/or publish customer data change event; creation of master records for consumers using static and streaming sources; providing data provenance, auditing capabilities, and queries across multiple tenants and third party systems. Embodiments provide a single view of a customer in a distributed system environment.

Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.