Remote assistance for a computing device from a trusted device
US11368540B1 · kind B1 · utility
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3References
21Claims
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Assignee
Inventor
Key dates
| Filing date | Jun 16, 2015 |
| Grant date | Jun 21, 2022 |
| Priority date | — |
| Expiry date | Aug 1, 2037 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04L67/141
- WIPO fieldDigital communication
- WIPO sectorElectrical engineering
Abstract
Systems and methods for providing context-specific support from trusted contacts are provided. A software application residing on the computing device may be associated with a trusted contact for providing remote support to the user. When such a trusted contact exists, a “Help” button is displayed on the computing device when the software application is in use. The user may select that button to cause the computing device to automatically contact the trusted contact and establish a screen sharing communication session with a computing device associated with the trusted contact.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.